Vienna CX Privacy Notice

This draft notice is for Vienna Group LLC, a Texas LLC (filing #805011341). Depending on the service and applicable agreement, Vienna may act as a controller or as a service provider processing data under a customer’s instructions.

Data that may be processed

Depending on enabled channels and features: name, business, email and phone; messages, requests, recordings, or call transcripts when the relevant feature is enabled; conversation and CRM records; delivery, authentication, security, and usage metadata; and billing or account references. Do not submit sensitive or medical information unless a separate agreement expressly permits it.

Purposes

Data may be used to answer requests, provide and administer services, maintain the Inbox and CRM, manage conversations and support, protect accounts, prevent abuse, monitor delivery and budgets, and comply with law. Specific retention periods and any analytics configuration must be confirmed before the final notice is published.

Providers that may be involved

Only when the relevant feature is contracted and enabled, data may be processed by: Railway for hosting; PostgreSQL and Redis for persistence and caching; Meta for WhatsApp, Messenger, and Instagram; Brevo or Resend for email; Twilio for telephony and SMS; DeepSeek, Deepgram, ElevenLabs, Google Cloud, Anthropic, or Retell for AI or voice features; TikTok and Google/YouTube for social integrations; Stripe for payments; Calendly for appointment availability; Airtable for records when enabled; and OpenAI for internal engineering tools or a configured compatible integration. These integrations are not all active for every account or conversation.

Requests and rights

Where applicable law provides, you may request access, correction, deletion, or a copy of your data, or ask Vienna to review a decision about a request. Email info@viennallc.com and identify how to contact you and the request you are making; Vienna may need to verify your identity and authority to act for another person. Applicable rights, appeal methods, and response periods require legal validation before this draft is published.

Contact

Privacy contact: info@viennallc.com. WhatsApp: +1 346 608 9370. AI support: 24/7; human support: Monday–Friday, 9:00–18:00 CT.

The final provider list, retention, transfers, rights, and request process remain subject to confirmation and legal review. This notice is not a final version.